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Products Warranty


Warranty: the guarantee of our most products is one year. Before shipping out, all goods have been double verified by Automan. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

 

If you have any using problem of the products which buy from Automan , please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

 

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

 

Warrany Policy:
 

Problem DetailsWarranty TimeTreatmentResponsibility for ChargeRemark
Quality Problemwithin 7 days after receiving packageBuyer: Submit a complaint(Mail to  automan88@live.cn ) and Return the items to Seller's assigned address by EMS or Post.Return Ship cost: SellerAny costs because of customer's wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving packageBuyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairingReturn Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving packageBuyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairingReturn Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it.Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery30 days after shippingBuyer: Submit proof to sellerNew Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyerResend Ship Cost: Seller
Customs Problem30 days after shippingBuyer: Finish customs clearance when importCustoms duties or agent fees: Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
broken,incomplete,
wrong address
within 7 days after receiving packageBuyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Itemswithin 3 days after receiving packageBuyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 daysReturn Ship cost: Seller
Seller: Arrange shipment for the correct itemsResend ship cost: Seller
Man-made Damage: such as update machine online, dismantle the equipment, and so onwithin 1 yearBuyer: Report to Seller,and return the items for repairing to assigned address by EMS or PostReturn Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note:1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.


Warranty Item
 

Main Unit for Equipment1 year warranty
Machine peripheral equipments and wireNo warranty
Car diagnostic laptop3 months
Data Hard DiskNo warranty
Car softwareNo warranty
ConsumablesNo warranty


Technical Service: 
1. If you have technical problem with the product you received from us, please contact us online or by email: 
automan88@live.cn
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.


Address:Guangming District ShenZhen,China (P.C.:518112)    E-Mail: automanservice@hotmail.com

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