THINKTOOL Expert 394 12-Inch New AI Technology Diagnostic Tool

2024 New Release REAL-TIME VCI Dual-Screen Diagnostics

What’s New?

The THINKTOOL Expert 394 is a brand new 12-inch AI diagnostic device developed by THINKCAR in 2024, which features with unique designed, optimized UI interface and powerful TCOS system. The 394 supports split screen to show the data, modules etc, which are capable of diagnosing passenger vehicles, electric vehicles, commercial vehicles, which is an idea choice for mechanics and advanced workshop.

Transform your vehicle diagnostics with state-of-the-art technology!

Now available, the THINKTOOL Expert 394 is a 12-inch professional diagnostic tool designed to meet the rigorous demands of today’s automotive industry. This advanced tool covers 98% of vehicle models, including both traditional petrol and diesel engines as well as the latest EV/HEV vehicles.

Why Choose the Expert 394?

– Exceptional Performance:

– Powered by a lightning-fast 2.2GHz 8-core processor, 8GB RAM, and 256GB storage, the Euro 394 ensures rapid diagnostics and smooth operation.

– The crystal-clear 12-inch 1080P IPS display offers outstanding visibility, even in bright conditions.

– Cutting-Edge Diagnostic Capabilities:

– Featuring a customized TCOS system, it supports dual RTC diagnostics and dual VCI display for superior accuracy.

– With integrated support for CAN 2.0, CAN FD, DOIP, and major protocols like J2534, it’s perfect for both passenger vehicles and the latest electric models.

– Exclusive Features:

– Real-Time VCI Display: Instantly monitor key VCI data directly on the main unit for real-time insights.

– EV Ready: Preloaded with EV diagnostic software, with optional upgrades available for even more extensive functionality.

– Commercial Vehicle Diagnostics: Expand your capabilities with an optional commercial vehicle connector package.

– Comprehensive Services:

– Take your workshop to the next level with ADAS calibration, comprehensive TPMS, and key programming services.

– THINKCAR AI diagnostics enhance efficiency, streamlining your workflow.

– 41 Reset Functions: Covering everything from ABS flushes to high-voltage battery diagnostics, the Euro 394 is your all-in-one solution for every job.

Key Features of THINKTOOL Expert 394

OE-Level Diagnostics

The THINKTOOL Expert 394 offers comprehensive diagnostic capabilities, including:

Full system diagnostics

Special functions

Actuation tests

Bi-directional control

Advanced coding

Online programming

OE-level diagnostics now allows users to operate at the level of a dealership – that is why this tool is so invaluable for contemporary workshops.

Sleek, Robust Design:

Engineered for the field, the Euro 394 is both rugged and refined. At just 11.5mm thick, it’s lightweight yet durable, perfect for demanding environments.

Special Offer:

Benefit from 2 years of free updates, ensuring your diagnostic tool stays at the cutting edge of technology.

Upgrade to the DIAGNOSTIC TOOL EURO 394 12”—where innovation meets reliability.

Expandable Functions

The THINKTOOL Expert 399 supports additional tools and accessories such as:

Battery Testing

Endoscope

Printer

Oscilloscope

These make the tool versatile and can be used in diagnostic and maintenance functions.

Wide Additional Services

The device also supports advanced services, including:

ADAS Calibration (Advanced Driver Assistance Systems).

Services TPMS (Tire Pressure Monitoring Systems).

Key Programming

Video Remote Diagnostics

It includes video remote diagnostics, which allow the technician to collaborate with technicians and colleagues in other departments or regions, making work-related problems a team effort.

Comparisons

Specifications:

Operating System: TCOS System

Rom/ Ram: 256G/8G

Battery: 22400mAH/ 3.8V

VCI: THINKLINK PRO

Screen Size: 12-inch

Packing list:

FAQ

The tablet can’t connect with VCI

Insufficient contact of VCI with vehicle OBD port
Please replug the VCI.

Unfix the firmware.
Click “settings” and then "firmware repair" icon to upgrade the firmware.

Bad contact of the VCI
Please reinsert the VCI and try again.

Problem with Bluetooth pairing.
Please cancel the Bluetooth pairing of the diagnostic VCI and re-use the software to automatically pair the VCI.

Why does my diagnostic tablet fail to boot after charging?

The diagnostic tablet is left unused for a long time and the battery runs out of power.
Boot by long-pressing the ON/OFF button after 2 hours charging.

Adapter failure.
Please confirm whether the adapter is properly connected to power supply, or the interface contact is in the right place.

Why do I fail to sign up (or sign in)?

No network on the diagnostic tablet.
Check if the diagnostic tablet is connected to good network.

Get prompted that the email address has been signed up.
1. Sign up a new account;2. Retrieve the password and sign in with the original account.

Fail to receive the verification code during sign-up.
1. Check if the email address is correct; 2. Resend a new verification code.

Username or password incorrect.
1. Check if the username or password is correct; 2. Reset your password.

Server failure.
Please try later due to server maintenance.

Activation Issues

The device is not connected to Internet
Please confirm whether WiFi network is working normally or network connection is successful.

The serial number and activation code are entered incorrectly
Please check and confirm whether the serial number and activation code are correctly entered (12 digits for serial number and 8 digits for activation code).

Activation code is invalid
Please contact THINKCAR service team or regional sales.

Prompt that the configuration is empty
Please contact THINKCAR service team or regional sale.

When the software is upgraded, it prompts that it is not activated.
The diagnostic VCI may not be activated during registration. Please use the serial number and activation code in the password envelope to activate the device. The operation steps are as follows: Click [Settings]-[VCI Activation], and enter the correct serial number and activation code in the interface, and click [Activate]. If you have any questions, please contact after-sales customer service.

Software upgrade failure

The device is not connected to Internet
Please confirm whether WiFi network is working normally or network connection is successful.

Insufficient storage space
Please uninstall irrelevant applications: select and delete uncommon software in “Software cleaning module" under  “Settings” menu.

Server problem
Server under maintenance. Please try again later.

VCI gaining no power when connecting to vehicle OBD port

Poor contact of vehicle OBD internal circuit
Please check if OBD pins are all in good conditions.

Vehicle battery heavily loss of electricity
Please recharge of replace the battery.

VCI damage
Please provide proof video to THINKCAR service team for processing.

How to save power?

1)Please sleep the screen,if the tablet isn’t been used. 2)Reduce screen standby time by setting. 3)Reduce the screen brightness by setting.

Account and register issue

Can I dis-active my diagnostic tools?
Cancellation of registration is not allowed.If there are any special circumstances, the dealer will submit the SN and application reason to the company to apply, and the dealer will assume that the customer complaint caused by the cancellation of the registration will be assumed by the dealer.

Can the account password be changed?
Modification is not allowed, customers are advised to modify by themselves by retrieving the password