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Shipping Information

  • DHL : 8033264783
    Ship To: France
    Order #:0210000524
  • DHL : 8153081414
    Ship To: Germany
    Order #:0117000497
  • DHL : 1168728024
    Ship To: Sweden
    Order #:0103000452
  • DHL : 1112589940
    Ship To: Ethiopia
    Order #:1227000449
  • DHL : 8598241400
    Ship To: South Korea
    Order #:1218000440
  • DHL : 32883651640
    Ship To: Tanzania
    Order #:1211000433
  • DHL : 3055968215
    Ship To: South Africa
    Order #:1210000432
  • DHL : 8229817665
    Ship To: Kenya
    Order #:1127000418
  • DHL : 5528020385
    Ship To: France
    Order #:1125000416
  • DHL : 7823408084
    Ship To: France
    Order #:1123000413
  • DHL : 8604024870
    Ship To: Cyprus
    Order #:0926000400
  • DHL : 8604123544
    Ship To: France
    Order #:0919000399
  • DHL : 7176940956
    Ship To: France
    Order #:0919000397
  • DHL : 6518927774
    Ship To: Kenya
    Order #:0915000396
  • DHL : 4628961061
    Ship To: Germany
    Order #:0915000394
  • DHL : 2100597472
    Ship To: Germany
    Order #:0724000385
  • DHL : 4058758653
    Ship To: Australia
    Order #:0909000342

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Shopping Guide

1.How to buy?   download shopping guide pdf file here

you can see the simple instructions as follows:


(1): Go to www.automan.co
(2): Enter into the selected items. there you will see 2 kinds of payment channels " " and "continue "

 

(3): For quick payment, you can choose " continue " Channel with the right quantities (different quantities comes with different disccount price) and countries. the system will automatically show the total including shipping cost of DHL and handling charge of paypal like photo below

 

If you confirm,please go to paypal offical website www.paypal.com for payment. also leave shipping information like name, address and phone number, then write the remark about which products you have orderred in Paypal receipt. We will ship out the products for you as soon as possible and send tracking number of DHL to your paypal E-mail address.


(4): You can also go to the other payment channel "" Page and choose the right quantities (different quantities comes with different disccount price). You can see the products in your cart.
 
(5): If you'd like to order more than one pcs, you can write number like "2,3......" and so on in item "Qty", then click on "update". the item "Qty" will become "2,3....." If you'd not like to order the products you have added to cart, you can click  "" button to delete it from order list like below photo

(6): By clicking "checkout", you will see the page "check out with registered member" and " check out with  unregistered member" like below photo

 

please choose the right member channel. if you are Registerred Member, please choose "Check out for Registerred Member". in the new page, you can login by writting User name and password like below photo. the related membership disccount price will show out. the system will automatically continue with new member disccount price.


 

 
(7): Please write down the correct shipping address, phone number and name and choose shipping company,payment methods you prefer like below photo.
 
 
 
 
Please remember to tick like photo   " "   before you continue

 
(8): You will see the total including shipping cost of DHL on the below new page.
 
 
 
If you choose paypal, you can finish payment by clicking there on Button  "" ,There will be total with shipping cost of DHL and handling charge of paypal included on the upper right corner of paypal offical page like below photo

 

(9). If you pay by Bank transfer or moneygram or Western Union account showed on the related page, you don't need to add any handling charge. you can go to the post office or local bank for payment directly with the total amount listed on the page. Kindly attach the payment receipt to our E-mail: automan88@live.cn for confirmation.

 (10). we will arrange the order as soon as possible with left name, address and telephone and inform you of the tracking number of DHL by left E-mail address.

 (11). we currently have following preferential policies for our regular customers:

You can apply for Bronze Member if you have already ordered over 1,000USD.
You can apply for Silver Member if you have already ordered over 5,000USD.
You can apply for Gold Member if you have already ordered over 20,000USD.

 

when you reach amount of USD1000, USD5,000 and USD20,000,you can contact our salesperson by E-mail and upgrade to different kinds of member for different kinds of disccount price. we have also made notes of the total amount for all your order before.


2.What shipping methodis the shipping method?
We can deliver the goods of small weight or volume to you by DHL, FedEX, TNT, UPS, or EMS, but now we only use DHL and UPS(express mail servive), because they are good for clearance.  And for goods of big quantity or volume we can ship it By Air or Ocean Container. However the transportation way finally depends on client's choice.


3.How much is the shipping cost?
The shipping cost mainly depends on the quantity, weight, carton size of the goods ordered, and also your area & shipping method. We will calculate and let you know the exact shipping cost for your order under the shipping method you appointed before you confirm your order.

4.What is the warranty for your products?

All of our products come with a warranty time of 12 months. We will replace the defected goods (Except man-made factor) free of charge for our clients within one month. And within the warranty time we can repair the defected products free of charge for our clients.

 

Warrany Policy:
 
Problem Details Warranty Time Treatment Responsibility for Charge Remark
Quality Problem within 7 days after receiving package Buyer: Submit a complaint(Mail to automan88@live.cn ) and Return the items to Seller's assigned address by EMS or Post. Return Ship cost: Seller Any costs because of customer's wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller
Customs Problem 30 days after shipping Buyer: Finish customs clearance when import Customs duties or agent fees: Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
broken,incomplete,
wrong address
within 7 days after receiving package Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend ship cost: Seller
Man-made Damage: such as update machine online, dismantle the equipment, and so on within 1 year Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note: 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

Warranty Item
 
Main Unit for Equipment 1 year warranty
Machine peripheral equipments and wire No warranty
Car diagnostic laptop 3 months
Data Hard Disk No warranty
Car software No warranty
Consumables No warranty

Technical Service: 
1. If you have technical problem with the product you received from us, please contact us online or by email: automan88@live.cn
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.


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Copyright 漏2015  Shenzhen Automan Technology Co., Ltd. A Professional OBD Manufacturer. All rights reserved.
Address:Pingshan District ShenZhen,China (P.C.:518112)                 E-Mail:automan88@live.cn