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Shipping Information

  • DHL : 4600846703
    Ship To: Brunei
    Order #:0406001223
  • DHL : 4600850811
    Ship To: Ghana
    Order #:0406001222
  • DHL : 8269122691
    Ship To: Barbados
    Order #:0403001220
  • DHL : 1646522113
    Ship To: Philippines
    Order #:0403001219
  • DHL : 9798185025
    Ship To: Mauritius
    Order #:0331001217
  • DHL : 8433472036
    Ship To: Saudi Arabia
    Order #:0331001216
  • DHL : 1208548110
    Ship To: USA
    Order #:0330001215
  • DHL : 3451968903
    Ship To: Canada
    Order #:0329001213
  • DHL : 3451942222
    Ship To: Malawi
    Order #:0329001212
  • DHL : 5470499473
    Ship To: USA
    Order #:0329001211
  • DHL : 6518532812
    Ship To: Estonia
    Order #:0328001206
  • DHL : 8548179695
    Ship To: South Africa
    Order #:0325001188
  • DHL : 4231204272
    Ship To: United Arab Emirates
    Order #:0324001187
  • DHL : 9482550571
    Ship To: Fiji Island
    Order #:0324001186
  • DHL : 6329115656
    Ship To: USA
    Order #:0321001185
  • DHL : 1634815103
    Ship To: Indonesia
    Order #:0314001179
  • DHL : 2192138130
    Ship To: Canada
    Order #:0307001174
  • DHL : 5537452034
    Ship To: USA
    Order #:0304001172
  • DHL : 4534152490
    Ship To: Ghana
    Order #:0228001157
  • DHL : 1547679420
    Ship To: New Zealand
    Order #:0225001154
  • DHL : 5821115370
    Ship To: Malawi
    Order #:0225001153
  • DHL : 8981194320
    Ship To: Fiji Island
    Order #:0222001147
  • DHL : 1829881480
    Ship To: USA
    Order #:0222001146
  • DHL : 8262513313
    Ship To: Uganda
    Order #:0222001145
  • DHL : 5734140565
    Ship To: Saudi Arabia
    Order #:0216001141
  • DHL : 6525531191
    Ship To: Peru
    Order #:0214001135
  • DHL : 4246636951
    Ship To: Ecuador
    Order #:0214001134
  • DHL : 4537706471
    Ship To: Burkina Faso
    Order #:0209001129
  • DHL : 6091568276
    Ship To: South Africa
    Order #:0127001124
  • DHL : 9669695313
    Ship To: Colombia
    Order #:0125001120
  • DHL : 4708295922
    Ship To: Denmark
    Order #:0123001119
  • DHL : 4637610854
    Ship To: Ecuador
    Order #:0115001114
  • DHL : 5551582606
    Ship To: Ecuador
    Order #:0114001113
  • DHL : 4550155374
    Ship To: South Africa
    Order #:0110001107
  • DHL : 4695325880
    Ship To: Norway
    Order #:0110001106
  • DHL : 1011496231
    Ship To: Saudi Arabia
    Order #:1224001097
  • DHL : 1527994440
    Ship To: Estonia
    Order #:1223001096
  • DHL : 1205272902
    Ship To: Mexico
    Order #:1222001092
  • DHL : 5385183521
    Ship To: USA
    Order #:1222001091
  • DHL : 3436138974
    Ship To: USA
    Order #:1219001085
  • DHL : 8049151482
    Ship To: USA
    Order #:1219001084
  • DHL : 2957967670
    Ship To: Netherlands
    Order #:1219001083
  • DHL : 3877036181
    Ship To: Colombia
    Order #:1215001082
  • DHL : 5440115015
    Ship To: Colombia
    Order #:1204001080
  • DHL : 9860160881
    Ship To: Indonesia
    Order #:1126001076
  • DHL : 3341197241
    Ship To: Zambia
    Order #:1124001074
  • DHL : 2170748370
    Ship To: Kuwait
    Order #:1123001073
  • DHL : 7498339505
    Ship To: Turkey
    Order #:1111001066
  • DHL : 3716344155
    Ship To: Ecuador
    Order #:1106001061
  • DHL : 1110585663
    Ship To: Colombia
    Order #:1102001059
  • DHL : 2015790851
    Ship To: Malta
    Order #:1020001045
  • DHL : 1451735773
    Ship To: Chile
    Order #:1018001043
  • DHL : 6784333231
    Ship To: Saudi Arabia
    Order #:1015001042
  • DHL : 2090231301
    Ship To: Colombia
    Order #:1015001041
  • DHL : 2416612030
    Ship To: Zambia
    Order #:1015001040
  • DHL : 5415623360
    Ship To: Peru
    Order #:1015001039
  • DHL : 8510178014
    Ship To: South Africa
    Order #:1015001038
  • DHL : 2090231301
    Ship To: Colombia
    Order #:0930001027
  • DHL : 7236452672
    Ship To: Thailand
    Order #:0930000695
  • DHL : 6435882412
    Ship To: Panama
    Order #:0926000694
  • DHL : 7104690412
    Ship To: Cyprus
    Order #:0923000683
  • DHL : 4058758653
    Ship To: Australia
    Order #:0909000342

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Products Warranty

Products Warranty

 

Warranty: the guarantee of our most products is one year. Before shipping out, all goods have been double verified by Automan. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

 

If you have any using problem of the products which buy from Automan , please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

 

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

 

Warrany Policy:
 
Problem Details Warranty Time Treatment Responsibility for Charge Remark
Quality Problem within 7 days after receiving package Buyer: Submit a complaint(Mail to  automan88@live.cn ) and Return the items to Seller's assigned address by EMS or Post. Return Ship cost: Seller Any costs because of customer's wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller
Customs Problem 30 days after shipping Buyer: Finish customs clearance when import Customs duties or agent fees: Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
broken,incomplete,
wrong address
within 7 days after receiving package Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend ship cost: Seller
Man-made Damage: such as update machine online, dismantle the equipment, and so on within 1 year Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note: 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

Warranty Item
 
Main Unit for Equipment 1 year warranty
Machine peripheral equipments and wire No warranty
Car diagnostic laptop 3 months
Data Hard Disk No warranty
Car software No warranty
Consumables No warranty

Technical Service: 
1. If you have technical problem with the product you received from us, please contact us online or by email: automan88@live.cn
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.


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Copyright 漏2015  Shenzhen Automan Technology Co., Ltd. A Professional OBD Manufacturer. All rights reserved.
Address:Guangming District ShenZhen,China (P.C.:518112)                 E-Mail: automan88@live.cn